returns.
When shopping with us, we want your experience to be simple and enjoyable, so if there are ever any concerns regarding your purchase/s please get in touch.
If you do have a change of mind, you are welcome to exchange the item for another product or a credit note. Items must be returned (at your expense) within 14 days of receiving your order so please send us an email so we know to expect it.
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Although we do our best to quality check all items prior to sending, if you do happen to receive a faulty product we are more than happy to offer you a replacement or refund (not including shipping costs, which are non-refundable).
please email us immediately with an image of the fault along with your order number to hello@theorganisedmama.co.nz
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All returned items must be in original condition with all tags/packaging. Items must not have been used, washed or altered in any way.
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Please note that shipping costs are non-refundable.
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Return costs of items are the responsibility of the purchaser.
how to
return.
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Contact us by email within 14 days of receiving your items. Please include your full name , order number, the item you are wishing to return and the reason for return. (faulty items must include images)
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Email hello@theorganisedmama.co.nz with the subject as "RETURN #order number​"
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Once we have accepted your return, we will email you our return address. Please include a note inside your package with your full name and order number.
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Arrange postage at your nearest post office. The cost of return shipping is the responsibility of the purchaser. We recommend using a tracked option as we cannot accept responsibility of any returns lost in transit.
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Once we have received your item in new/unused condition, you will be issued with your replacement product or refund (if item was faulty)
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Please note, if you have purchased your item using a discount code or during a sale, you will be issued the exact value paid for your item at the time of purchase and not the full RRP.​
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